ZIX VPM Frequently Asked Questions for Rael & Letson Clients
Are there step by step instructions to register, log in, and compose an encrypted message to Rael & Letson?
Yes! Please visit our How To page which contains step by step instructions on how to register and sign in to our Secure Message Center. Once signed in, the rest of the How To page will give you step by step instructions on how to compose, reply and forward encrypted messages.
Why do you need to encrypt email?
Regular email isn’t a private conversation and can be easily intercepted and read by unwanted parties. By law we are required to protect certain types of personal information but more importantly, we believe it is simply a smarter way to do business. In addition email encryption increases efficiencies by allowing the electronic transfer of sensitive information that has traditionally required slower manual delivery methods. Email encryption is one way we’re taking responsibility to protect Plan Participants’ private information.
What kinds of information will be encrypted?
Our email encryption service will encrypt email that contains personal, sensitive information such as social security numbers and personally identifiable health information.
How secure is the Secure Message Center?
Messages stored in the Secure Message Center are encrypted with 168-bit triple DES encryption. Messages are viewed using secure Internet connections with high encryption. This level of encryption is considered highly secure by industry standards.
What Internet browsers are supported/recommended to use the Secure Message Center?
You must use one of the following:
- Microsoft® Internet Explorer® version 6.0 or higher
- Mozilla® Firefox® version 3.5 or higher
- Apple® Safari™ version 4.0 or higher
Other Internet browsers may be used, but are not supported by Zix Corporation.
Are there any special settings required to use the Secure Message Center?
JavaScript must be enabled and pop-ups cannot be blocked for the portal Web address.
How will I get my encrypted messages?
When a Rael & Letson employee sends you an email containing private information, you will receive an encrypted message via the following methods.
ZixPORT
You will be asked to click on a link in the email, which will connect you to our secure message center. There you will register a private password to retrieve and reply to your secure messages.
ZixDIRECT
You will receive your encrypted messages directly in your inbox, as secured attachments. When you double-click the attachment, you will create a private password to read and reply to your secure message.
What if I already use Zix Email Encryption?
If you already use Zix then you are already part of the ZixDirectory. You will automatically receive secure emails in your inbox and be able to send secure emails back to us transparently.
Will it be difficult to get my messages?
You will be able to open your encrypted emails in seconds with the confidence that your personal information remains private. Together with our partners at ZixCorp™, we have developed an easy-to-use approach that protects our entire community of interest—our employees, our customers, and our business partners.
How long will messages be retained in the Secure Message Center?
The default message retention length is 14 days.
How can I go directly to the Rael & Letson Secure Message Center?
You can go to https://web1.zixmail.net/s/login?b=rael-letson directly to sign in and view previous mails as well as compose new mail.
If I forget my password, can I get a reminder or change it?
Going to https://web1.zixmail.net/s/login?b=rael-letson will take you to the Rael & Letson Secure Message Center. Click on the link that says “Forgot your password” to receive a reminder to your registered email address.
By clicking on “Change your password,” you will be able to change your password and receive a confirmation to the email used to register for our mail service.
If I change my password will I lose my previous emails?
No. You will still be able to view your previous undeleted emails including sent mails.
How do I access my account if I'm locked out?
After three unsuccessful sign in attempts, you will be locked out of your account for 30 minutes.
If you become locked out of your account, you will be sent a notification email message to the inbox of the email address you registered with.
The email sent to you contains information on how to change your password and unlock your account. You can always click the “Change your password” link on the Secure Message Center site.
Can I send large file attachments?
Attachment limits, including how many files you can attach and the maximum combined file size limit is indicated on the Attach File page. Attachments can be received and downloaded on handheld devices, however sending attachments from a handheld device is not supported.
Note: The larger the size of each file, the longer it will take to upload or download.
Can I get an expired message back once it is removed from my Inbox?
If a message has expired and been deleted, it is no longer available. Due to the security features of the Secure Message Center, the sender of the message must re-send it to you.
When a message expires, an expiration notification email message is returned to the sender. The sender has the option to resend the message at that time.
You can still access the Secure Message Center from an expired message notification in your regular email Inbox, but will not be able to see the expired email message.
What should I do if I have questions?
If you have any questions about our new email encryption system, please contact us by emailing Support@rael-letson.com or calling us at 650-341-3311.
To learn more about our email encryption system, please go to: www.rael-letson.com
Or, if you’d like to know more about the entire subject of email encryption or how ZixCorp Email Encryption service works, feel free to contact our partners at ZixCorp. Our representative is Alan Patrick at apatrick@zixcorp.com
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